Frequently Asked Questions
Quick answers about accounts, trading, fees and transfers.
How do I open a trading account with Oula Wasata?
Download the Oula Wasata trading app and open your account entirely digitally: verify your identity with the Kuwait Mobile ID app, add your bank details (IBAN) and NIN investor number, and sign electronically inside the app. No paperwork or branch visit is needed, and most accounts are activated the same day.
What is a NIN and how do I get one?
The NIN (National Investor Number) is your investor identifier issued by Kuwait Clearing Company. If you don't have one, our team will assist you in obtaining it as part of the account opening process.
Which markets can I trade through Oula Wasata?
Boursa Kuwait (Premier and Main markets), the Boursa Kuwait OTC platform for unlisted securities, plus international access to GCC exchanges, the Egyptian Exchange and US markets.
What are the trading commissions?
Commissions follow the official schedule approved by the Capital Markets Authority and Boursa Kuwait. [PLACEHOLDER — publish the current commission schedule.]
How do I deposit or withdraw funds?
Funds are transferred between your registered bank account and your trading account. Withdrawal requests are processed within [PLACEHOLDER] business days.
Is online trading secure?
Yes. Our portal and mobile app use encrypted connections and two-factor authentication, and client assets are held and settled through Kuwait Clearing Company.
Can companies and institutions open accounts?
Yes. We provide institutional and corporate accounts with dedicated desk coverage. Contact us for the corporate account opening requirements.
How do I submit a complaint?
Through our Client Complaints unit — use the form on the Contact page, email info@oulawasata.com.kw, or visit our offices. Complaints are handled per CMA requirements.
Didn't find your answer? Contact us — we reply within one business day.